About Us
Based in the heart of the UK in Oxfordshire, ERP>Retail is a leading Microsoft Dynamics Business Central Gold Partner and Dynamics CRM Partner specialising in retail.
We have over 25 years' experience delivering business solutions to customers across the UK
We were one of the first Microsoft partners in the UK and have been implementing and supporting Microsoft Dynamics for twenty years. Our services around Enterprise Resource Planning and Customer Relationship Management. With the transformation from high-maintenance 1990s applications to slick Cloud 21st Century platforms, our skills have had to evolve too. And they have done, with ERP Retail always maintaining the highest accreditation available for the solutions we’ve worked with. Currently, we’re proud to be Gold Partners for all the technologies used in our solutions.
Why Clients Choose ERP>Retail
Our technical expertise in ERP and CRM is second-to-none, our client focus is the real key to our success. The solutions we offer are complex and transform our client’s businesses by putting up-to-the-minute technology in place of old, slow or unfit applications. Necessarily, this change carries a level of upheaval and it is managing this which is the foundation of our success and has built so many lasting relationships with our customers.
It’s no easy thing to walk a customer through a business transformation project. There’s a great deal of time and learning involved in just getting to the point where you’ve chosen your technology and implementation partner, but that is just the start. From there, you need a confident, practised supplier to make sure the project runs smoothly, with both parties doing what they must to keep things moving towards a successful go-live.
Over the years we have evolved our approach to include:
We find that showing staff a basic system is a great way to prepare them for reviewing customisations later in the project. This investment of time helps everyone understand how they can contribute to the solution and make the areas they will use truly fit for their purpose.
The scope of the project and its deliverables are agreed and signed off. This is not set in stone: we’re more than happy to include good ideas or functionality changes later! But at this stage we are able to lock down costs and timelines so our clients and staff know when work will be done and, more importantly, when the new system will go live.
Being a technology company, it’s all too easy to disappear for months and then return to show the results of our hard work. That’s not an approach that works for our customers, so we have regular review meetings (usually online and unobtrusive) to show the relevant groups of stakeholders and users how their functionality is developing. This not only keeps people interested and engaged, it gives opportunities for clarification and review.
UAT is the last chance to give the new system a thorough review before the go-live process begins. We provide user-relevant scenarios to be worked through and provide support to make sure this all-important project component is completed.
Carefully scheduled by job roles, users are taught how to use the new system and where to find help and support after go-live.
DM will have been worked on from the start of the project in readiness for a test load for system testing and user training – it’s always easier to understand a system if the data is recognisably to do with your business and its customers.
This is not the end of our project, but it’s the beginning for the new system and its users. ERP Retail will now provide support and on-going evolution and upgrades in what tends to be a long and fruitful relationship!
