ERP>Retail – Big Ticket

ERP>Retail offers a comprehensive and seamless solution designed specifically for ambitious Big Ticket, Furniture and flooring Retailers. Developed on the foundation of Microsoft Dynamics 365 Business Central, the leading mid-market ERP system, this end-to-end platform empowers retailers to efficiently manage their operations and drive success.

Empower Your Business with ERP>Retail


Connecting the dots of all your business operations.

Specifically designed for Big Ticket, Omni-Channel, and Internet Retailers, ERP>Retail caters to various industries, including retail, flooring, furniture, specialist retail, brand owners, and fashion.
With regular updates, your system will never be out of date. ERP>Retail is the only ERP system you'll ever need to buy!

ERP>Retail is recognised as a Microsoft Dynamics industry add-on, meticulously developed in accordance with Microsoft’s rigorous standards, guaranteeing an unmatched user experience and an industry-specific solution of the highest quality.

This certification represents ERP>Retail’s attainment of Microsoft’s most esteemed accreditation for partner solutions, promising the following benefits:

  • The solution has been tailored to address the specific needs of your business and industry.
  • Endorsed and used by fellow companies within the same industry.
  • Thoroughly tested to meet Microsoft’s criteria for partner solutions.
  • Seamlessly integrates with Microsoft Dynamics solutions and products.
  • Backed by a dedicated company committed to delivering first-class quality and support.

In today’s retail landscape, customers take for granted the flexibility to be able to select from various colours, fabric choices, configurations, and sizes when purchasing products like a new sofa. The power of ERP>Retail lies in its ability to effortlessly handle your SKU structure, making it a seamless process to offer these diverse options, whether through online channels or via a user-friendly tablet/mobile app on the shop floor.

Main Advantages

Improve customer interactions with personalised and efficient service on the shop floor. Empower your sales team to process orders in real-time using any device, effortlessly check stock availability, and confidently address customer inquiries with just a tap. Experience the convenience of swiftly generating comprehensive sales order confirmations, ready for immediate printing or emailing.

Keep your customer updated at each stage of their order, beginning with confirmation, with up-to-date tracking information regarding delivery dates and time slots delivered directly to their mobiles.

By integrating ERP>Retail into your website, you can ensure that your consumers have the same experience, choice, and service whether they order in-store or online.


Efficiently manage your stock inventory, costings, and traceability with ERP>Retail.

Our comprehensive solution enables selling from existing stock, back-to-back supplier ordering, and drop shipments, combined with our container management module allows you to manage to your whole supply chain.

By using ERP>Retail, you can streamline your processes, bu preparing invoices that are automatically sent to customers upon product shipment. ERP>Retail also keeps a complete record of shipment and delivery data to ensure that all orders are fulfilled on time.

Improve your customer service with automated SMS and e-mail communications, keeping your customers well-informed throughout the entire journey. Our full barcoded warehouse management system extends from initial storage to customer delivery and ongoing customer service management, ensuring a seamless experience for your customers.

Obtain real-time insights and advanced management reporting capabilities with ERP>Retail.

Seamlessly track every sales order,  ERP>Retail allows you to simply produce reports that track and assess sales performance for each store, channel, and salesperson..

Take advantage of this data to make informed decisions and predict sales trends. Uncover valuable information on popular product ranges, specific fabric and colour preferences, and even individual SKUs. This valuable knowledge streamlines the process of selecting new ranges and organising showroom displays to showcase the most sought-after products.

Equip your sales team with the power to identify cross-selling and upsell opportunities by analysing frequently paired products and positioning them near one another on the showroom floor. Empower salespeople with personalised suggestions fed directly to their fingertips via the POS device, ensuring seamless and effective customer interaction.


Tapi Carpets

Learn more how Sci-Net using ERP>Retail has supported Tapi with its continued growth.

  • General Ledger (Nominal Ledger)
  • Management & Performance Reports
  • Cash Management
  • Receivables (Sales Ledger)
  • Payables (Purchase Ledger)
  • IFC Hitachi & Barclays Finance end to end integration or manual processing
  • Inventory Management, Traceability & Cost of Goods Sold
  • Store Card & Channel Management
  • Store Specific Pricing
  • Advanced Pricing & Promotion Engine
  • Cashiers & Salespeople
  • End of Day Cash Up
  • Petty Cash Management
  • Integral Customer Journey Communication html E-Mails & SMS, by Store or Head Office (SMS requires third party subscription)
  • Warranty Sales Data Export
  • Sales Order Workflow Configuration
  • Excel or PDF exported Purchase Orders to Suppliers
  • Or EDI Full Integrated Purchase Orders, Delivery Date Updates, ASN & Purchase Invoice
  • Furniture, Salespeople and Stores Sales & Performance Reports
  • Sales & Discount Price Management by Whole Estate, by Store including Store & Regional Manager Authorisation
  • Furniture Product Hierarchy and Options or more flat structure available
  • Drives automation & option upselling throughout the sales tablet app
  • Product creation manually, by configurator or importing
  • Unique Stock / Serial code for each piece of furniture for complete tracking & management
  • Categorize & differentiate between showroom & warehouse stock
  • Unique showroom stock pricing and or with a different pricing & commission for clearance items
  • Purchase Orders & Supply Chain Management
  • Container Management
  • Barcoded Warehouse Management by Store, Location, Regional Warehouses, BIN and Racking
  • Manual Stock Adjustments
  • Stock Management & Stock Take Routines
  • Stock Labels with Unique Information & Stock Code Printed for Each Piece of Furniture including Customer Order details & treatments
  • IBT – Inter Brach Transfers
  • Pick & Put Away
  • 3PL Warehouse Integration
  • Furniture Retail Sales App with Options, Upselling, Finance Integration, Payments & Controls
  • Sales Order Process Management through to Delivery
  • Delivery Management System
  • Customer Service CRM Diary driving Excellence in Customer Service
  • Service Management includes Scheduling Technician Visits, Loans, Replacements & Supplier Returns
  • Post Code Lookup and or phone & e-mail validation requires third party subscription
  • Integration to third party logistics or route planning Van Tracking Routing or POD
  • 3rd Party Logistics
  • Shopify, Magento & Custom Website Integration
  • Payment Gateways
  • Hitachi & Barclays IFC Finance, V12 coming soon
  • Power BI, Jet Reports & Jet Analytics

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