Following a partnership with an IT business solutions company, a luxury designer sofa brand has moved from handwritten orders to a streamlined digital process.
The Designer Sofas Group, a furniture provider that works with luxury Italian brands, has seen improved business processes and automation since using Sci-Net’s bespoke solutions.
The family-run furniture business initially managed all orders using a paper-based system, handwriting each one and emailing them to the factory. As their operations expanded, they needed a more efficient solution. With Sci-Net’s support, Designer Sofas has successfully grown from six stores to over 20 in just four years.
Gary Behar, Chief Operating Officer of the Designer Sofas Group, stated, “We were introduced to Sci-Net in March 2020, and over the last few years, we’ve been developing it and rolling it out to all our stores. We want our customers to have a more simplified, professional, and interactive experience as they progress through the customer journey. The Sci-Net facility has provided us with that option, making it easier to process orders and keep our consumers informed. It has made things easier overall.”
 Designer Sofas has experienced gains in its new technique over the previous manual method, including a quicker order-taking procedure, reduced costly errors such as mistakenly double-keying of orders, and a shorter lead time. Through its complicated item coding structure, direct interface with its suppliers’ systems via API guarantees smooth operations and pricing confirmation.
. The team has also saved significant time during the warranty process. It used to take more than an hour for just one store to send warranties to Guardsman (providers of furniture maintenance and protection), but now it only takes 30 seconds for all stores.
One of the most major time-saving exercises happens during the order process, especially when extra notes or requests are made. Previously, the team would spend hours on the phone with the salesperson; however, with the present system, additional notes can be entered at the moment of order and stored in one easily accessible, centralised location, enhancing efficiency and accuracy.
The introduction of new systems has also benefited customers, resulting in improved customer service, quick order confirmations, and swift purchase order processing.
Gary complimented the service offered and continued: “Since being introduced to Sci-Net, we have found them to be nothing but courteous and professional. What they don’t know about this system isn’t worth knowing. I would fully endorse them as a company to not just work with but partner up with because they can seriously find you the best solutions for your business.”
Sci-Net’s platform utilises the whole Microsoft stack and is directly integrated with Business Central, allowing it to use Power BI for reporting and Power Automate for automation and workflow. As a Microsoft Gold Partner, Sci-Net takes pride in its ability to create bespoke industry-specific solutions that range in size and complexity based on the customer’s requirements.
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